Return & Refund Policy
Thank you for shopping with us!
We take pride in offering high-quality, freshly packed masala products made with love and care.
Because of the nature of our products (food items), we maintain strict hygiene and safety standards.
However, if you face any issue, please read our policy below:
1. No Return Policy on Opened/Used Products
Due to food safety and hygiene reasons, we do not accept returns or exchanges once a masala pack has been opened, used, or tampered with.
2. Return Eligibility
You can request a return or replacement only if:
- You received a wrong product.
- The product was damaged during delivery.
- The product is expired or defective at the time of delivery.
In such cases, please contact us within 48 hours of delivery with clear photos or videos of the product and the outer packaging.
3. How to Raise a Return Request
To initiate a return, please email us at [maricha@gmail.com] or WhatsApp at [8860277700] with:
- Your order number
- Photos/videos of the issue
- A short description of the problem
Our support team will review your request and respond within 2–3 working days.
4. Refund or Replacement
Once your request is approved:
- You can choose a replacement for the same product
- Refund
- No Refund
5. Cancellation Policy
Orders can be canceled within 2 hours of placing the order or before dispatch.
Once shipped, cancellations will not be accepted.
6. Our Commitment
We value your trust. Every BH Masala is crafted and packed with care, ensuring freshness and purity.
